Privacy Policy

Skanda Self Drive Cars ("Skanda Cars") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and the choices you have when you use our website, mobile experience, and rental services in Hyderabad, India.

We may collect the following categories of information:

• Identity and contact details: name, mobile number, email address, and address when provided.
• Account and authentication data: login OTP verification records and session information.
• Booking details: pick-up and drop-off dates, locations, vehicle selection, and booking status.
• Payment-related information: transaction references and amounts (we do not store full card details on our servers when payments are processed by third-party gateways).
• Identity verification documents: driving licence, government ID, or address proof when required for rental compliance.
• Communications: messages sent via contact forms, WhatsApp, phone, or email.
• Technical data: IP address, browser type, device information, and cookies when you visit our website.

We use personal information to:

• Create and manage your account and authenticate you via OTP (including WhatsApp).
• Process bookings, confirmations, modifications, and cancellations.
• Communicate about your rental, including pick-up instructions and support.
• Collect payments, security deposits, and applicable charges.
• Verify eligibility to drive and comply with legal and insurance requirements.
• Improve our website, services, and customer experience.
• Send service-related notices; marketing messages only where permitted and with your consent.
• Prevent fraud, abuse, and unauthorised access.
• Comply with applicable laws, regulations, and lawful requests from authorities.

If you register or log in using WhatsApp OTP, we use your mobile number to send one-time passwords and booking-related messages. Message delivery depends on WhatsApp and your network provider. Standard messaging rates may apply. We do not read your personal WhatsApp chats — we only send messages initiated by our service.

We do not sell your personal information. We may share data only when necessary:

• With service providers who help us operate the business (hosting, payment processing, SMS/WhatsApp delivery, analytics) under confidentiality obligations.
• With insurance partners or authorities when required for claims, accidents, or traffic violations.
• When required by law, court order, or government request.
• In connection with a business transfer, merger, or restructuring, with appropriate safeguards.

We retain personal information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Booking and identity records may be kept for periods required by tax, insurance, or transport regulations. When data is no longer required, we delete or anonymise it where reasonably possible.

We implement reasonable technical and organisational measures to protect your information, including secure connections (HTTPS), access controls, and careful handling of identity documents. No method of transmission or storage is completely secure; please use strong passwords and protect your OTP and login details.

Our website may use cookies and similar technologies to remember preferences, keep you signed in, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some website features.

Subject to applicable Indian law, you may request access to, correction of, or deletion of your personal information, or withdraw consent for marketing communications. To exercise these rights, contact us using the details below. We may need to verify your identity before processing requests.

You may update some account details from your profile page when logged in. You can opt out of promotional messages by replying STOP or contacting us directly.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us so we can remove it.

Our website may contain links to third-party sites (for example, maps or social media). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be posted on this page. Continued use of our services after updates means you accept the revised policy.